Questions

What people ask before they order. If yours is not here, email us and we will answer it.

Shipping

How long will my order take?

Orders ship from Santa Ana, California, and shipping usually runs 5 to 7 days.

Apparel is the exception. Every piece is printed when you order it rather than pulled off a shelf, so give it a few extra days to be made before it ships.

What does shipping cost?

It depends on where it is going and what is in the box. Enter your address at checkout and you will see the options and the exact rate before you pay for anything.

Do you ship to me?

Put your address in at checkout and you will see what is available for it. If nothing comes back, email us and we will tell you straight whether we can get one to you.

My order has not shown up.

Email sales@motosincebirth.com with your order number and we will chase it down.

Worth knowing first: delivery dates are the carrier's estimate, not a promise, so a parcel a day or two past its window has usually just been slow rather than lost.

Returns

What is your return policy?

Thirty days from the day your order arrives. Items need to come back unused and in their original condition.

Email sales@motosincebirth.com with your order number and what went wrong, and we will send you where to ship it back.

It arrived damaged, or you sent the wrong thing.

That one is on us. Email sales@motosincebirth.com and we will make it right at no cost to you.

When do I get my refund?

Once the return reaches us and we have checked it, the refund goes back to your original payment method. Banks sometimes take a few days after that to post it.

The teether

What is it made of?

One piece of 100% food-grade silicone. No BPA, no PVC, no phthalates.

One piece matters more than it sounds. There is no cord, knot, bead or fastener on it, which is the part of a teether that comes loose.

What age is it for?

Graded 0+. Use it with an adult nearby, the same as any teether, and replace it if the surface ever splits or tears.

How do I clean it?

Dishwasher safe. Hand washing works too: warm soapy water, then air dry.

Wash it before the first use, and again any time it lands somewhere you would not eat off. At the track, that is most of the time.

Can I put it in the freezer?

No. The FDA tells parents to keep teethers out of the freezer, because frozen it turns into something hard enough to hurt the gums it is meant to help.

The refrigerator is fine.

Has it actually been tested, or is that just a claim?

Tested. ACT Lab, an outside laboratory accredited to ISO/IEC 17025:2017, tested it against ASTM F963-23, the US toy safety standard.

They tested black, gray and pink samples and reported compliance with section 4.22, which is the part of the standard written for teethers, along with passes on small-object testing and on normal use and abuse testing.

On the chemistry, the lab detected none of the nine regulated phthalates, no BPA, no lead and none of the soluble heavy elements. Report 2338.13558, issued 2 July 2025.

One honest caveat: a lab reports on the samples it receives. That is the real scope of what those results cover, and we would rather say so than round it up.

What colours does it come in?

Black, gray and pink.

Sizing and apparel

How do I pick a size?

Check the size guide. Every measurement on it comes from the manufacturer of that specific garment, in inches, taken with the garment laid flat rather than off a body, so it can vary by about half an inch.

If you are between sizes on a tee, size up.

Is the apparel made to order?

Yes. Each piece is printed when you order it. That is why apparel takes a few extra days, and it is worth checking the size guide before you order rather than after.

How should I wash it?

Machine wash cold and tumble dry low. The print holds up.

Beanies are the exception: hand wash only. Full care details are on each garment's inside label.

Orders and us

How do I reach a person?

Email sales@motosincebirth.com. Include your order number if you have one, and you will get a person rather than a form letter.

Who is behind Moto Since Birth?

A family in Santa Ana, California, who spend their weekends at the track. The teether came first, and everything since has been built for the same people.

Still stuck?

Email us and a person will get back to you. Include your order number if you have one.

Contact us